SPA Rules & Regulations

1. The hotel recommends clients to book treatments a few days before their scheduled date, in case of failure to book, the hotel is not responsible for the lack of free dates.
2. In the absence of a prior reservation, the customer can use the services under the condition of free seats.
3. In the case of PACKAGE TREATMENTS - failure to arrive at the scheduled treatment and failure to inform the SPA Reception of its cancellation will result in the treatment FALLING.
4. Package treatments are not exchangeable for others, their time is set top-down before the arrival of the guest and may be changed at the request of the guest only in exceptional cases.
5. If you are late for your appointment, Harmony Spa reserves the right to shorten your treatment without reducing the price.
6. In case of non-arrival for the scheduled treatment and failure to inform the Spa Reception, this will result in a charge to the Guest's account:

 cancellation of an appointment up to 6 h before the procedure - free of charge

- cancellation of an appointment up to 3 h before the treatment - 50% of the treatment price

- cancellation of the appointment less than 3 h before the procedure - 100% of the price of the procedure.

The Guest's failure to appear for the scheduled treatment is also considered a cancellation.

7. Alcoholic beverages, smoking, drug use and the introduction of animals are prohibited in the SPA.
8. An employee of the SPA has the right to refuse to perform a treatment if the client does not comply with the rules of these regulations, is under the influence of alcohol or intoxicants.
9. The hotel and employees of the SPA are not responsible for jewelry and other valuables of clients left in the SPA area.
10. Children under 16 years of age are allowed in the SPA only when accompanied by their parents or guardians.
11. Children and adolescents under 16 MUST NOT use spa services, adolescents over 16 only with the consent of a parent or guardian.
12. The hotel reserves the right to change the opening and closing hours of the SPA resulting from technical or other reasons.
13. Reservation of treatments at HarmonySpa by non-Hotel Guests requires an advance payment of 50% of the cost of the treatment.
14. The purchase of a given service is tantamount to a statement by the customer that he has become familiar with.